Jobs

Who are we?

iMusician is an online music service best known for digital music distribution. With offices in Zürich and Berlin, it offers over 100k musicians worldwide everything they need to sell, manage and monetise their music online. Within days of uploading their music, they can be selling their music in hundreds of platforms like iTunes, Spotify or Beatport; monetising their music on YouTube; or administering their publishing and neighbouring rights. iMusician looks after all of this so our customers can do what they do best: make music!

iMusician currently has a little over 20 employees but is on the edge of explosive growth. With breakeven behind it and 100%+ YoY revenue growth, it is hiring, and hiring fast!
Join us as we start this exciting chapter. It is your chance to really make a difference!

Our available positions

Berlin

Devops Engineer

  • Role Title: Devops Engineer
  • Role Type: part time (80% minimum 32 hours per week)
  • Location: Berlin (office based)
  • Reporting to: CTO

iMusician has an exciting opportunity for an ambitious Devops Engineer for our team in Berlin. As the dev team representative in our Berlin office, you will work closely with our customer support and marketing operations teams. Your role on our dev team will be crucial to supporting the team with the tools, scripts, and technical skills to ensure maintainability, testability, and a smooth, continuous deployment. We are looking for a self motivated, problem solver who can work independently across teams.

Responsibilities

  • Standardize the deployment strategy for new features to our platform and optimize automated testability.
  • Setup environments and services on AWS.
  • Optimize CI/CD processes using Bitbucket Pipelines.
  • Work with CRM manager to optimize email templates within our CRM application.
  • Write scripts that bridge our platform with our data analytics and CRM tools so we can monitor customer usage and optimize conversion.
  • Support our Business Intelligence Manager with clarifying data structures.
  • Help our customer support team troubleshoot and identify technical issues customers have within our platform and raise serious bugs within the dev team.
  • Conduct quality assurance, ensuring deployments are well executed before they roll out.
  • Test newly developed features and provide feedback about issues and potential bugs.

Requirements

  • Minimum 2 years of relevant experience.
  • Comfortable in Linux/Unix Shell.
  • Familiar with SQL.(postgres)
  • Familiar using git.
  • Knowledge about CI/CD (Bitbucket pipelines).
  • Bash scripting capabilities.
  • Knowledge about AWS products
  • Familiar using git.
  • Knowledge of templating languages (Handlebars, Twig, Liquid).
  • Elastic search knowledge is a plus.
  • Being a musician or experience in the music business is a plus.
  • Programming knowledge is a welcome addition (Nodejs/Javascript, PHP, Golang).

If you are passionate about music and are looking to build your career in an exciting music and technology company, we’d love to hear from you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Devops Engineer – Berlin Office”.  We look forward to receiving your application.

Artist & Label Relations Executive [Dutch Speaking]

For our Berlin office, we are looking for an Dutch-speaking Customer Support. This is a part-time position (20h – 40h per week) and your main responsibility will be „customer support“ in Dutch. You will work with our international team in Kreuzberg. You should be organised and self-motivated, and have past experience of successfully handling customers.

You should be organised and self-motivated, and have past experience of successfully handling customers.

The responsibilities include, amongst other things

  • Be the first point of contact for new and existing customers.
  • Answer inquiries by using our CRM tool.
  • Create and update our email templates.
  • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Translation of website content & marketing messages.

Requirements

  • Native Dutch speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help customers, even the toughest ones!
  • Organised, easy going, team-player and eager to learn.
  • Experience with writing content in the specified language.
  • Experience in sales and/or marketing is a plus.
  • Knowledge and network in the music business is a plus.
  • Fluent in any additional language is a strong plus
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Artist & Label Relations Executive [Dutch Speaking]”. We look forward to receiving your application.

Artist & Label Relations Executive [Korean Speaking]

For our Berlin office, we are looking for an Korean-speaking Customer Support. This is a part-time position (20h – 40h per week) and your main responsibility will be „customer support“ in Korean. You will work with our international team in Kreuzberg. You should be organised and self-motivated, and have past experience of successfully handling customers.

You should be organised and self-motivated, and have past experience of successfully handling customers.

The responsibilities include, amongst other things

  • Be the first point of contact for new and existing customers.
  • Answer inquiries by using our CRM tool.
  • Create and update our email templates.
  • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Translation of website content & marketing messages.

Requirements

  • Native Korean speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help customers, even the toughest ones!
  • Organised, easy going, team-player and eager to learn.
  • Experience with writing content in the specified language.
  • Experience in sales and/or marketing is a plus.
  • Knowledge and network in the music business is a plus.
  • Fluent in any additional language is a strong plus
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Artist & Label Relations Executive [Korean Speaking]”. We look forward to receiving your application.

Artist & Label Relations Executive [Italian Speaking]

  • Role Title: Artist & Label Relations Executive (Customer Support) // Italian
  • Role Type: full time (80%,minimum 32 hours per week)
  • Location: Berlin (office based)
  • Reporting to: Head of Artist & Label Relations

We’re looking for an enthusiastic, solution-oriented person to join our growing team in Berlin. In this role you will support artists & labels on the iMusician Platform, working through support cases logged in our system.

You should be organised and self-motivated, and have past experience of successfully handling customers.

Please note that the interview will be conducted in Italian and English.

The Role

This is full time (80%) role, 32 hours per week, with an opportunity to work up to 40hours per week depending on the workload.

  • Act as the first point of contact for new and existing artists & labels, you will answer questions and comments through our Support tool.
  • Consistently respond to our artists & labels’ issues within 24 working hours.
  • Resolve product and service challenges by clarifying the artists & labels’ complaints and communicating with our internal teams.
  • Create and update your own and shared email templates/replies, increasing team efficiency.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Maintain a positive, empathetic and professional attitude toward our artists & labels at all times.
  • Identify and report new issues that impact our customers.

Requirements

  • Native Italian speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help artists & labels.
  • Excellent communicator, able to empathize with, and retain artists & labels through a variety of challenges and work with internal teams to explain the challenge faced by our artists & labels.
  • Friendly, personable and professional in manner.
  • Effective time management and able to prioritize work in an efficient manner.
  • Organised, diligent and with a high attention to detail.
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired
  • Knowledge of the music business is a plus.
  • An immediate start would be a plus.

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to jobs@iMusician.pro with the subject “Artist & Label Relations Executive // Italian”.  We look forward to receiving your application.

Zurich

No positions available at this time