Jobs

Who are we?

iMusician is an online music service best known for digital music distribution. With offices in Zürich and Berlin, it offers over 100k musicians worldwide everything they need to sell, manage and monetise their music online. Within days of uploading their music, they can be selling their music in hundreds of platforms like iTunes, Spotify or Beatport; monetising their music on YouTube; or administering their publishing and neighbouring rights. iMusician looks after all of this so our customers can do what they do best: make music!

iMusician currently has a little over 20 employees but is on the edge of explosive growth. With breakeven behind it and 100%+ YoY revenue growth, it is hiring, and hiring fast!
Join us as we start this exciting chapter. It is your chance to really make a difference!

Our available positions

Berlin

Artist & Label Relations Executive [French Speaking]

For our Berlin office, we are looking for an French-speaking Customer Support. This is a full-time position (min. 80% or 32h a week) and your main responsibility will be “customer support” in French. You will work with our international team in Kreuzberg. You should be organised and self-motivated, and have past experience of successfully handling customers.

You should be organised and self-motivated, and have past experience of successfully handling customers.

Salary: 20.400 EUR brutto per annum (based on a workload of 100%)

The responsibilities include, amongst other things

  • Be the first point of contact for new and existing customers.
  • Answer inquiries by using our CRM tool.
  • Create and update our email templates.
  • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Translation of website content & marketing messages.

Requirements

  • Native French speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help customers, even the toughest ones!
  • Organised, easy going, team-player and eager to learn.
  • Experience with writing content in the specified language.
  • Experience in sales and/or marketing is a plus.
  • Knowledge and network in the music business is a plus.
  • Fluent in any additional language is a strong plus
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Artist & Label Relations Executive [French Speaking]”. We look forward to receiving your application.

Artist & Label Relations Executive [Dutch Speaking]

For our Berlin office, we are looking for an Dutch-speaking Customer Support. This is a part-time position (20h – 40h per week) and your main responsibility will be “customer support” in Dutch. You will work with our international team in Kreuzberg. You should be organised and self-motivated, and have past experience of successfully handling customers.

You should be organised and self-motivated, and have past experience of successfully handling customers.

The responsibilities include, amongst other things

  • Be the first point of contact for new and existing customers.
  • Answer inquiries by using our CRM tool.
  • Create and update our email templates.
  • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Translation of website content & marketing messages.

Requirements

  • Native Dutch speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help customers, even the toughest ones!
  • Organised, easy going, team-player and eager to learn.
  • Experience with writing content in the specified language.
  • Experience in sales and/or marketing is a plus.
  • Knowledge and network in the music business is a plus.
  • Fluent in any additional language is a strong plus
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Artist & Label Relations Executive [Dutch Speaking]”. We look forward to receiving your application.

Artist & Label Relations Executive [Korean Speaking]

For our Berlin office, we are looking for an Korean-speaking Customer Support. This is a part-time position (20h – 40h per week) and your main responsibility will be “customer support” in Korean. You will work with our international team in Kreuzberg. You should be organised and self-motivated, and have past experience of successfully handling customers.

You should be organised and self-motivated, and have past experience of successfully handling customers.

The responsibilities include, amongst other things

  • Be the first point of contact for new and existing customers.
  • Answer inquiries by using our CRM tool.
  • Create and update our email templates.
  • Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team.
  • Ensure that quality metrics are met and maintain a high level of customer satisfaction.
  • Translation of website content & marketing messages.

Requirements

  • Native Korean speaker skills with excellent written skills
  • Fluent in English to a business level, additional languages are a plus.
  • Patient problem solver with a desire to understand and help customers, even the toughest ones!
  • Organised, easy going, team-player and eager to learn.
  • Experience with writing content in the specified language.
  • Experience in sales and/or marketing is a plus.
  • Knowledge and network in the music business is a plus.
  • Fluent in any additional language is a strong plus
  • Team player, eager and willing to help out a small but growing team.
  • Prior experience with customer service is desired

As the company is growing quickly, there will be opportunities to evolve with and within the company so if you are smart, have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you!

Send us your application in English with your earliest starting date and expected salary range to with the subject “Artist & Label Relations Executive [Korean Speaking]”. We look forward to receiving your application.

Zurich

No positions available at this time